Shipping policy

Shipping Policy

MAISON AMBER PERFUMES (MAP)

Thank you for shopping with MAISON AMBER PERFUMES. We are committed to delivering your order safely, efficiently, and on time. Please read our Shipping Policy carefully.

1. Order Processing

All orders are processed within 1–3 business days after order confirmation.
Orders are not shipped or delivered on Sundays or public holidays.
During high-demand periods (launches, sales, festivals), processing times may be slightly longer.

2. Shipping Locations

We currently ship across India.
International shipping may be introduced in the future. Updates will be communicated on our website and social channels.

3. Shipping Charges

Shipping charges (if applicable) will be clearly mentioned at checkout.
Free shipping may be offered during promotions or on minimum order values, as specified on the website.

4. Estimated Delivery Time

Metro cities: 3–5 business days
Non-metro / remote locations: 5–8 business days

Delivery timelines are estimates and may vary due to courier partner delays, weather conditions, or unforeseen circumstances.

5. Order Tracking

Once your order is shipped, you will receive a tracking ID via SMS or email.
You can track your order using the provided link until delivery.

6. Packaging & Safety

All perfumes are packed securely using protective materials to prevent leakage or damage.
MAP ensures hygienic and tamper-proof packaging for every order.

7. Delivery Issues

If your order is delayed beyond the expected timeframe, please contact our support team.
MAP is not responsible for delays caused by incorrect address details provided by the customer.

8. Damaged or Missing Packages

If your package arrives damaged or appears tampered with, please inform us within 24 hours of delivery.
Unboxing videos are strongly recommended for faster resolution of claims.

9. Address Changes & Cancellations

Address changes are possible only before the order is shipped.
Once dispatched, orders cannot be modified or cancelled.

10. Contact Us

For any shipping-related queries, please reach out to us:

Email: support@maisonamberperfumes.com
Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM (IST)

MAISON AMBER PERFUMES reserves the right to update this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.